The customer service said that I need to pay 0.2EHT to recover it, and I feel that I was scammed by the exchange
During your deposit process, please do carefully check the deposit tokens and its chain . Do not transfer your MAGIC to your Hotbit account from ERC20 chain . If you transfer from the wrong chain, it is very likely that your tokens will not be retrieved.
Hotbit is not responsible for helping our users to retrieve all mistakenly deposited tokens. However, in order to help our users to retrieve all serious loss caused by their misoperation, we will still try our best to retrieve all tokens that are mistakenly deposited by our users. Please read all following information carefully and wait patiently:
If any of your tokens was/were deposited mistakenly, please provide us with the following information: Your Hotbit account, the email address you registered with Hotbit,UID(the last few numbers of the invite link of your Hotbit account is your UID ) the type, address, amount, TXID(this is very important) of the token(s) you deposited by mistake, the screenshot that shows your deposit information.
In order to retrieve your mistakenly deposited tokens, we would have to conduct relevant operations such as extra installation or upgrade on the software of our wallet, the import and export of the private key and so on. Due to the fact that only those staff with very high authority are allowed to conduct relevant operations and that the whole process has to go through very strict risk control verification process, such operations require huge amount of time, labor cost and risk control cost. It might take three to six months to retrieve your assets. Please do be patient.
Due to the strict risk control verification process, you need to pay 0.2 ETH by original sending address（ 0x75e89d5979e4f6fba9f97c104c2f0afb3f1dcb88） that you transferred this transaction mistakenly to switch back the coins. The transferred address is 0x15F4a8BdDFAA31D61eEF90C2bA33F9E64C00e8EA and then send TXID and transfer records to us so that we can check it for you.
Attention please: Due to the strict risk control verification process, we can only send your assets back to your original sending address（0x75e89d5979e4f6fba9f97c104c2f0afb3f1dcb88 ） later.